Web based help desk software.


Inventory Tracking Module

download area (registered users only)

The Inventory Tracking Module is an add-on software. The module is not required in order to setup and use the free Trouble Ticket Express help desk software. It is an enhancement module that allows defining a list of items such as servers, workstations, projects, premises, cars - anything you need to develop or provide a service for.

To track status of an item you may use notes and status indicator. The note is a plain next (markup available) attached to an item. An operator may append messages to the notes and you may edit notes using administrator interface.

You may assign any predefined state to the status field. You may define as many status values (such as 'OK', 'Maintenance', 'Repair', 'Occupied' etc) as you need.

You may associate an image with each state and item.

When submitting a ticket your customer may specifiy which item (such as server, project, car etc.) the inquiry is related to.

Please do not order any add-on modules prior to installation of the Trouble Ticket Express software on your server. The add-on modules do not require re-installing the software; the script will sense and begin using new modules automatically. In other words, make sure you were able to install the free base module before ordering add-on packages.

Make sure you have Trouble Ticket Express rel.2.22 or newer on your server.

The add-on package order and service terms:

1. Purchase of this module includes E-mail support, but does not include customization, uploading, or script preconfiguration.

2. You are licensed to install one copy of this module on your site. You're free to modify the code; however, you may not redistribute this module or use it as part of a remote hosting service.

3. Order fulfillment (download procedure). Access to software download areas requires establishing of customer account with Eastwright Corp. Before submission of credit card data you will be prompted to log onto your account (or create new one). After your transaction cleared you will be granted access to Inventory Tracking Module download area. This operation is fully automated and you will be able to download your software within seconds after successful credit card transaction.

Please contact Eastwright Sales Department for more information regarding the above terms.

By clicking the button below, you're agreeing to these terms.


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