Download free help desk software
Which package is right for you? The Trouble Ticket Express files are available as ZIP archive or gzipped tarball. Both packages contain the same set of files. Files in ZIP archive are in DOS format, that is each line of text is terminated with 2 special characters CR+LF (Carriage Return + Line Feed). The tarball contains the same files in UNIX format, each line is terminated with single character. The Perl on Unix may not execute DOS-formatted scripts. Any attempt to execute such scripts on Unix will result in Internal Server Error. Why we ship the files in DOS format? Because many DOS and Windows text editors fail to open UNIX-formatted files. However, there is nothing to worry about as your ftp program (the one you use to upload the files to your Unix server) will convert files from DOS to UNIX mode on the fly. This ftp transfer mode is referred to as ASCII. Make sure the mode is on while transferring *.cgi files.
Use ZIP package if your server is Windows based.
Use ZIP package if your server is Unix (Linux, FreeBSD etc) based, but you use Windows PC to upload your web site content.
Use TAR.GZ package only if you want to unpack the archive on your Unix server. To unpack it use the following shell command:
Important: If upgrading to ver. 3.x make sure you have ordered version 3.x optional modules as well. For the list of modules that are to be upgraded and description of discounts available please visit