2.24 (10/12/07)
New features:
Simplified markup editor
Minor bug fixes, html code cleanup
New module: Message Editor
2.23 (09/10/07)
New features:
Unicode support
Ticket deletion and transfer permissions on per operator base
Read-only operators
Verification code (captcha) feature does not require GD Library any more
Notification messages now include file attachments (the feature is optional, may be specified separately for customer side and internal messages, the feature is disabled in demo)
Sticky custom field values for contact form (optional)
Operator selector on contact form. Allows assigning a ticket to particular service representative. (optional)
Autorefresh option in ticket browser
Selective filtering in reports section
Security fix:
No ticket access key in URLs (operator interface). Prevents unauthorized access to tickets
using browser cache
2.22 (08/15/06)
New module: Inventory Tracker
New features:
Multipart (HTML and plain text) email messages
Group operations to allow closing, deleting and assigning multiple tickets
Message preview for proof reading
Loadable dictionary (CSV file) to allow easy translations to foreign languages
Read-only access option for an operator
Access verification image (aka captcha) to prevent spam submission by web form bots
IP address logging for each message (visible by operaors only)
New report types Groups Module
If enabled group access control does not apply to the tickets owned by the operator
(an operator may access his or her tickets regardless of group membership) Layout Designer
Support for custom fields of item (drop down selector, accepts one of the values from the list)
and list (multiple items selector, accepts a list of values) type.
Direct management of contact form - changes to custom field settings are immediately
available through user interface. Mail Module
Email submissions by operators
Support for binary encoding Upgrade notice: all modules and templates were affected. You must update all modules and
reset templates (System Setup form, setup.cgi).
2.21 (11/30/05)
Fixed: Internal Server Error while setting up Trouble Ticket Express for the first time.
Templates affected: None.
Add-on modules affected: None.
2.20 (11/24/05) New features: Reports
Date range ticket filter
Page cache (improves reporting and full text search performance)
The affected 2.18x or 2.19x templates will be automatically updated, preserving customizations if any.
You will need to reset all templates (see System Setup form, setup.cgi) while upgrading pre-2.18 package.
Add-on modules affected: Layout Designer, SQL Server, MySQL.
2.191 (11/23/05)
Bug fixed: Resetting templates results in Can't use string ("D") as an ARRAY ref while "strict refs" in use error.
The affected 2.18x or 2.19x templates will be automatically updated, preserving customizations if any.
You will need to reset all templates (see System Setup form, setup.cgi) while upgrading pre-2.18 package.
Add-on modules affected: none
2.19 (11/14/05) Full text search (upgrade to SQL Edition is recommended).
Ticket abstracts in ticket browser
Restricted Access option (Group Mode), use setup.cgi to activate
Minor bug fixes
The affected 2.18 templates will be automatically updated, preserving customizations if any.
You will need to reset all templates (see System Setup form, setup.cgi) while upgrading pre-2.18 package.
Add-on modules affected: all
2.182 (08/09/05) Minor bug fixes.
Fixed: no operator notification on submission of a followup to open ticket
Fixed: no default group notification for email based submissions while in a Group Mode
No templates affected.
2.181 (08/03/05) Minor bug fixes.
No templates affected.
2.18 (07/29/05) Group Mode feature (requires purchase of
add-on module) Microsoft SQL Server Module
Improved MySQL Module performance Mail module now handles attachments (requires MIME::Parser Perl module)
Ticket editor (allows editing exisiting ticket info such as subject, customer email address and name, custom fields)
Hide old solved tickets feature
Templates affected: ALL (please reset templates via setup.cgi).
Add-ons affected: Email Module (download),
MySQL Module (download),
Layout Designer (download)
2.17 (04/05/05) Answer Library feature (requires purchase of
add-on module)
Hidden messages for internal communications and logging
Markup tags (bold, italic, underline, code, image and hyperlinks)
Operator images
Flat file (non-MySQL) mode only: Improved database updates scheme.
Upgrade is strongly recommended to all flat file mode setups, as
it minimizes chances of main index file corruptions due to web server crash or restart during
database update.
Templates affected: ALL (please reset templates via setup.cgi).
Add-ons affected: Email Module (mailbox.cgi update is optional,
download here)
2.16 (10/19/04) Layout Designer feature (requires purchase of
add-on module)
Templates affected: helpdesk.html, ticket.html.
Add-ons affected: MySQL (TTXMySQLTickets.pm Please update if installed!,
download here)
2.15 (05/25/04) MySQL Add-on feature (requires purchase of
add-on module)
Templates affected: none.
Files affected: ttx.cgi, TTXTicket.pm, TTXCommon.pm, TTXDesk.pm, TTXTickets.pm.
New files: mysqlsetup.cgi, TTXMySQLSetup.pm, TTXFileTickets.pm
Add-ons affected: Email Piping (mailbox.cgi Please update if installed!,
download here)
2.14 (05/21/04) Fixed: 'Customer is allowed to add a follow-up message to an already closed ticket.'
Now a submission of a follow-up message to an already closed ticket will open new ticket with
a reference to the original (already closed) ticket. The upgrade is highly recommended,
as it eliminates "hidden" follow-ups to closed tickets.
Templates affected: none. Files affected: ttx.cgi, TTXTicket.pm
2.11 (03/12/04) Fixed: 'Error scrolling to last page in ticket browser'
Templates affected: none. Files updated: ttx.cgi, TTXDesk.pm
2.10 (02/13/04) New message notifications are sent to owner only.
Ticket transfer feature.
Extended filtering on ticket status (Active = Responded+Solved, Not solved)
Mandatory option for custom fields Templates affected: none.
2.09 (01/20/04) Fixed: 'Blank pages on form submission with empty message field'. Templates affected: footer.shtml (version number update only)
2.08 (01/16/04) Fixed: 'Blank pages on form submission using Netscape 4.79'. Templates affected: footer.shtml (version number update only)
2.07 (01/13/04) 'Access Key' feature. Time zone offset variable. Improved ticket status control. Templates affected: keyform.html
