Turnkey setup service
is available from Eastwright Corp. 8 business hours turnaround time. Prices starting at $39.95. Optional customized forms design and programming services.
Unzip ttx.zip on your local drive.
Edit *.cgi files if needed: the very first line contains full pathname to Perl. Default settings work on
most systems, but you should check with your administrator if not sure.
Obtain matching versions of optional modules. Each module's download page shows version compatibility matrix.
Upload all *.cgi and *.pm files to the Scripts Directory on your web server in ASCII mode, this will overwrite existing files.
Please note, you must use ASCII mode when uploading scripts to your web server.
Enter URL of setup.cgi script into your browser address string and hit Enter key. You should see
login form screen. If you see something else, please refer to Setup Troubleshooting section for more info.
Log in using your admin password
Check the 'reset templates' box and click submit. Important: This will overwrite existing templates, make sure you
have backup copies of customized templates. For your convenience we provide a list of all affected templates with each
new relase of help desk software,
thus you will need to re-apply your changes only to modified templates. Other templates may be simply overwritten with your
backup copies.
Setup troubleshooting
You have entered URL of setup.cgi into browser address string and...
3.1. Saw Page Not Found 404 Error
That means you either made a mistake typing the url or the scripts directory must be accessed
via another URL - please refer to your web server documentation to find out how URLs map to file system
directories on your server.
3.2. Browser began download source code of the setup.cgi script
That means your server does not recognize setup.cgi as executable script. Please refer to your web server
documentation
to find out how to configure web server to recognize *.cgi file extension as executable script.
3.3. Saw Internal Server Error page
There could be multiple reasons for this error including but not limited by using binary mode to upload file,
wrong path to Perl (the very first line of any script), failure to make executable either script file or
script directory. Please refer to contents of your server error log file for error description. Please note,
that one error usually generates 2 or more lines in error log file and the last one, which reads "Premature end
of script headers" does not contain useful info. Before contacting us please obtain at least 10 last lines
from your server error log.
